For orders made before 2pm Mon-Fri
We currently ship orders to addresses within the United Kingdom. If you require international shipping, please contact our support team for availability and a custom quote, as some products cannot be shipped outside the UK. When you place an order, you’ll see available shipping options and estimated delivery dates at checkout, based on the items in your cart and your delivery address. Shipping estimates and delivery times depend on your selected shipping method and current stock availability. Shipping rates for most items are calculated based on package weight and delivery location. The weight of each product is listed on its product detail page. For accuracy and to comply with carrier requirements, all shipping weights are rounded up to the nearest full kilogram. If you have questions about shipping, delivery times, or special requests, please contact our UK-based support team.
Backed by comprehensive manufacturer warranty coverage
All products sold by FixGenie come with comprehensive manufacturer warranty protection. We stand behind the quality of every item in our catalog by ensuring they are covered under their respective brand warranties. Warranty periods vary by manufacturer and product type. Most electronic components, computer parts, and accessories include warranty coverage ranging from 12 months to several years, depending on the specific brand and product category. The exact warranty terms and duration are determined by the original manufacturer. When you purchase from us, you receive the same warranty protection as buying directly from the manufacturer. This covers manufacturing defects, component failures, and other issues outlined in the manufacturer's warranty terms. Your warranty period begins from the date of purchase. To make a warranty claim, you can contact the manufacturer directly using the warranty information included with your product, or contact our support team who can assist you with the warranty process. We recommend keeping your order confirmation as proof of purchase for warranty claims. Please note that warranties typically do not cover damage from misuse, accidents, normal wear and tear, or unauthorized modifications. Each manufacturer has specific terms and conditions that apply to their warranty coverage. If you have questions about warranty coverage for a specific product, please contact our UK-based support team before purchasing, and we'll be happy to provide details about the manufacturer's warranty terms.
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All orders placed before 2:00pm (Monday to Friday) are dispatched the same day. Orders placed after 2:00pm, on weekends, or on bank holidays will be shipped the following business day.
Your order will be carefully packed and shipped from our UK warehouse. You’ll receive tracking details as soon as your parcel is on its way.
If you change your mind, we accept returns within 30 days of delivery on most new, unopened items. Simply contact our friendly support team to start your return—it's quick and hassle-free.
Your satisfaction is our priority. If you need any help or have questions about your order, please get in touch with our support team.
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